Highland Village, Coppell
Torsion spring repair for Highland Village homes built in the 1990s, done by a crew that drives the 10 miles from Coppell with the right size spring on the truck.
Our process
Most of the calls we get from Highland Village start the same way: the door won't lift, or it lifts a few inches and stops, and there's a gap in the coil where the spring used to be one piece.
That's a broken torsion spring, and on a house this age it's almost always a standard two-inch shaft setup, not the oddball hardware you find in older neighborhoods. Highland Village's housing stock centers on 1993, which puts most of these doors and their original springs at well past the age where the wire starts to fatigue and snap.
We measure the shaft, the wire size, and the door weight on site rather than guessing off the old spring's wind count, because a spring that's cycled thirty-plus years has usually stretched a little from where it started. We pull both springs on a double door even if only one broke - the other one is on the same clock and it's not worth a second trip.
We set the new spring to the door's actual weight, not a stock number off a chart, and we check the cable drums and end bearings while the door's open, since those wear out on the same timeline as the spring.
Booking
We run this job out of Coppell, about 10 miles from Highland Village, so we schedule the visit rather than showing up same-hour. Call and tell us the door won't open, whether it's a single or double door, and roughly how old the house is - that's usually enough to have the right spring size loaded before we leave the shop.
We don't keep a local branch or drop-box in Highland Village; every job here is a dispatched visit from Coppell. That's worth knowing if you're comparing us to an outfit that's physically closer - we make up the distance by carrying the common spring sizes for this build era on the truck instead of ordering after we see the door.
Warning signs
The most common sign is a door that won't budge and an opener that strains or clicks without moving anything - that's the opener trying to lift a full garage door with no spring assist, and it will burn out the drive gear if you keep hitting the button.
Some owners hear the spring go before they see it: a loud bang from the garage, often mistaken for something falling off a shelf. A slow sag on one side, where the door tilts and one corner sits lower than the other, points to one spring gone on a double-spring door rather than a full failure.
It still needs both springs replaced, but it's not the emergency a fully-down door is. Highland Village sits in a moderate heat climate band, and while that's easier on rubber seals and openers than harsher zones, it doesn't spare torsion springs - spring failure here is a fatigue issue tied to age and cycle count, not weather.
DIY or pro
Don't do this one yourself. A wound torsion spring holds enough stored force to break a wrist or worse if the winding bar slips, and the tools to do it safely - a proper winding bar set, vise grips clamped correctly, the shaft held square - aren't things most garages have lying around.
This isn't a caution we add for liability; it's the one repair on a garage door where the injury reports are real and common.
What you can safely check yourself: whether the door is a single spring or two, whether the opener is straining, and whether the spring is visibly separated in its coil. That information helps us bring the right part the first time.
Watch-outs
On a house built around 1993, the spring itself usually isn't the only thing that's tired. Cable fraying at the drum, dry-rotted rollers, and a center bracket that's loosened over three decades of cycling all show up around the same time as spring failure, because they've all been running the same number of open-close cycles since the house was new.
One limitation worth being upfront about: if the door has taken enough cycles that the track is bent or the bottom panel has separated from age, a spring alone won't fix the ride, and we'll tell you when replacement makes more sense than another repair. We're not going to sell you a spring job on a door that needs to be replaced outright.
On the truck
For this service area we carry the torsion spring sizes that match 1990s-era doors on standard two-inch shafts, plus the winding bars, vise grips, and a cable and drum set for the wear items that tend to go at the same time. What we don't carry is every low-headroom or high-cycle commercial spring - those get special-ordered, and if your setup calls for one, we'll say so on site rather than mid-repair.
Questions
Most homes in Highland Village date to around 1993, which puts the original torsion springs at roughly three decades of cycling. Spring wire fatigues with age and use, and that age range is exactly where failures cluster - it's rarely a sign anything else is wrong.
No. We run this job from Coppell, about 10 miles out. We don't keep a local depot or promise a same-hour response here - we schedule the visit and bring the spring sizes common to this area's housing stock with us.
If the door is fully down and won't lift, treat it as urgent - don't force the opener, since it will burn out trying to lift the door's full weight. A door that's just sagging on one side can usually wait for a scheduled visit.
On a double-spring door we replace both even if only one broke. They're cycled together and installed at the same time, so the second one is close behind - replacing one and not the other means a second service call soon.
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Coppell Garage Door Co repairs and installs garage doors, springs and openers in Coppell, TX and the surrounding area.
